About Your Local BMW Retailer | Arnold Clark Giffnock

Enjoy a year's complimentary insurance, three years' servicing, plus 2.9% APR Representative on the BMW 1 Series & the BMW 2 Series. Get Offer

OUR CUSTOMER REVIEWS

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service

127 ratings and 82 comments received in the last 90 days.

09 September 2026

Easy to book service , park and good communication and car ready by lunchtime

08 September 2026

Great customer service

08 September 2026

Excellent service, extremely efficient!

07 September 2026

My problem was resolved and the advisor Shannon was exceptional in her assistance and knowledge.

07 September 2026

Very efficient service and professional

07 September 2026

After a satisfactory service the car was then given an overall check which showed up a couple of faults which I agreed with and they were fixed satisfactorily. I would like to say thanks to Gemma at the desk and the service team.

06 September 2026

Professional reliable service and excellent communication.

05 September 2026

The man who greated me when I arrived to book my car in was exceptionally polite and helpful The other man who dealt with me when I arrived was just as polite and took me out to collect .my car .I couldn't gave been more happy with my experience.

30 August 2026

Extremely satisfied with the service provided.

30 August 2026

Great staff.

See all reviews

30 August 2026

Very good customer service and flexibility

27 August 2026

Quick and efficient recall repair completed in a few hours. Friendly service so happy with my experience

27 August 2026

Great communication, staff on site very helpful

26 August 2026

always a good experience

24 August 2026

Good quality fast service

19 August 2026

David at the service reception was most helpful and informative through the process of my visit

19 August 2026

Welcomed with a friendly smile and the service provided was excellent and quick. Our car was returned in gleaming condition.

18 August 2026

Efficient fast decent price. Cleaned car after- thanks

18 August 2026

They took my car in at short notice after the brake warning light went red unexpectedly and were really helpful about getting it booked in and getting it serviced in time for me. People were nice. Great service overall, could not fault them.

18 August 2026

Great service

17 August 2026

Hi there, My car was in the BMW/ Arnold Clark dealership in Glasgow - Burnfield Road in an attempt to rectify this. Over and above this, they were to deal with an automatic lights/ wipers error message and replace two tyres. Car came back and noted

17 August 2026

Very responsive and kept me up to date with the work

17 August 2026

Very happy with the service I received.

17 August 2026

It was very fast and smooth service. Staff was friendly and helpful.

17 August 2026

Dealership were expecting me and the car was repaired in the stated timescale.

16 August 2026

No queue and convenient location for me allowing drop off before going on to work with easy access to public transport. Consistent person providing feedback.

15 August 2026

Work was carried out quickly and efficiently.

14 August 2026

Competent and professional

13 August 2026

Very prompt service

13 August 2026

Polite a clear communication

10 August 2026

BMW managed to diagnose and fix an EML fault at a decent price so good service.

10 August 2026

Dealing with your parts and service dept was seamless.

08 August 2026

Excellent customer service.

07 August 2026

Car serviced and cleaned. Regular updates given and prices as quoted.

07 August 2026

Car went in working and off road 6 weeks. Was in for MOT and Tyre Sensors. I never actually found out the Turbo blew.

06 August 2026

The girls on the Reception keept me informed about what was happening with my car

05 August 2026

Very efficient, friendly and excellent communication.

04 August 2026

Booked in easily for the appointment, the work was carried out quickly and efficiently and kept informed of progress. One potential problem was checked and confirmed to be ok whilst carrying out the service items.

04 August 2026

Service advisor was very helpful and prompt

03 August 2026

The service reception was most helpful and kept me informed of the progress. She also reminded me that the car was due for a full service and we arranged a date while I was there.

03 August 2026

The staff helped resolve an issue that could otherwise have been costly.

02 August 2026

The side panel detached itself from the driver's seat. I was advised that this was common problem. Looks to me like a design issue.

29 July 2026

Knowledgeable polite staff, job done quickly and no unnecessary hanging around.other BMW service centres take note

29 July 2026

Gemma was very professional, knowledgable and excellent communication while car was in being seen to.

29 July 2026

Excellent service and attention from start to finish

28 July 2026

Prompt, helpful and kept informed

26 July 2026

Front desk competency, customer focussed.

26 July 2026

From start to finish, excellent overall experience. Clear video indicating the work required and carried out efficiently. Gemma was particularly helpful when dealing with me and the process. Thank you Gemma!

26 July 2026

Car service carried out and advice from David on certain aspects clarified for mr

23 July 2026

The person I dealt with was excellent. Very polite, friendly and kept me fully informed throughout the service.

22 July 2026

Great staff very helpful

21 July 2026

50 years of servicing by Fairbairn and 17 BMW /Mini cars over the period.

20 July 2026

David on the service desk was excellent

20 July 2026

All the team were extremely friendly, the works were carried out quickly and the car was returned in immaculate condition

19 July 2026

All work completed and I was fully kept up to date with progress

17 July 2026

Service was booked at short notice and car was ready a few hours after checking it in. Gemma was efficient and helpful.

14 July 2026

Prompt service and very goid communication from Shannon

14 July 2026

Great service from Shannon. Thanks.

13 July 2026

Very smooth drop off and pick up everything was done exactly as quoted good update from the technician with the review of the car great comms throughout the process. Gemma was excellent as the point of contact from start to finish

08 July 2026

Fast and efficient service, with regular updates

08 July 2026

The pick up and delivery service is very helpful. The service engineer keeps me informed and the video is also very useful

07 July 2026

Fabulous communication

07 July 2026

Car was taken in promptly even after I had to change days

07 July 2026

Good customer service, good feedback on job progress, car valeting

06 July 2026

Shannon was fantastic and a credit to your company. Very knowledgeable and excellent customer service from start to finish

04 July 2026

Was welcomed by David Torrance at reception with a smile and nice manner even though I was early ,booked in and offered a coffee as I was waiting on the car.

04 July 2026

Responsive and friendly service

02 July 2026

A problem with the car was identified, but we were advised that even if we paid £620 ( on top of the initial £188 diagnostic charge) for further investigation, there would be no guarantee that the fault could be repaired.

01 July 2026

Very friendly and efficient.

01 July 2026

Work (new tyre fitted) carried out satisfactorily

01 July 2026

Very friendly and helpful staff. Very expensive service, however

29 June 2026

Good communication and all my questions were answered.

28 June 2026

Such a straightforward process No ambiguity or confusion First class communication Effective and efficient staff with highly satisfactory approach Ease of booking

28 June 2026

Thank you for service

27 June 2026

Shannon has been very helpful and she explained everything well. Car issue was diagnosed and fixed.

27 June 2026

Put car in for 1st MOT, thought would take on hour or so. Had arranged to take in at 9.45. Got text at 12 noon saying work on car just starting. Phoned around 2 to be told service had been done (!), awaiting MoT. Had not asked for service though!!!

24 June 2026

Excellent from start to finish. I was kept in touch regards everything and the communication was first class.

24 June 2026

Excellent communication and you delivered the vehicle to me when time was right for me to collect it.

18 June 2026

Quick and easy to get the upgrade

17 June 2026

Friendly and professional I was kept informed regarding vehicle check and I had a courtesy car

17 June 2026

Great experience

16 June 2026

Very friendly and helpful

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Arnold Clark Giffnock BMW

Address

Burnfield Road, Giffnock, Glasgow, G46 7TS

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 12:00
Sun:Closed

Phone

0141 629 1855

Map

Areas served

Roughmussel as well as surrounding areas including Stamperland, Mount Florida, Thornliebank and Newton Mearns

View map

Address

Burnfield Road, Giffnock, Glasgow, G46 7TS

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 12:00
Sun:Closed

Phone

0141 629 1855

Map

Areas served

Roughmussel as well as surrounding areas including Stamperland, Mount Florida, Thornliebank and Newton Mearns

View map