OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
98 ratings and 51 comments received in the last 90 days.
04 July 2025
Welcomed
03 July 2025
Happy to assist me
01 July 2025
Easy process from start to finish
29 June 2025
Your representative Gemma Baxter lovely lady and very professional.
27 June 2025
The team are always welcoming and looked after me from start to finish. This particular service centre is actually the most awkward tl get to, but the staff and service make me want to drive past the others to continue using Giffnock
26 June 2025
Everyone was so helpful.
22 June 2025
From the online check in to being welcomed at reception and being given frequent updates and a video healthcheck. It's been a fantastic experience.
21 June 2025
The lady who was looking after my service process was polite, friendly and made sure everything went smoothly. Really appreciated the car getting cleaned and the bottle of water.
17 June 2025
Very happy with service and work carried out on car
05 July 2025
Ease of booking linked to first class experienced staff whose approach and attitude are to be commended Extremely good communication