About Your Local BMW Retailer | Arnold Clark Giffnock

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OUR CUSTOMER REVIEWS

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service

130 ratings and 81 comments received in the last 90 days.

25 October 2026

Efficient friendly service.

24 October 2026

First class service by reception staff and service department Booked in at convenient date and work carried out on date arranged kept updated as to progress of service and notifed whe car couldd be collected. Uplifted car and given documentation

23 October 2026

Dealt with promptly and in a very professional manner.

23 October 2026

Considering everything I went through, the store did their best with what they had. They could only do so much with regards to waiting continuously for approval from south street

20 October 2026

Staff always pleasant and helpful.

19 October 2026

Was straightforward, efficient

17 October 2026

Good quick efficient friendly service

16 October 2026

Excellent communication from David and Shannon, regular updates and kept it honest. David arranging the courtesy car as promised was a welcome touch.

13 October 2026

I thought everything was fine but my car was still showing

12 October 2026

That customer area was nice , the staff seemed professional and the times were as they said.

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12 October 2026

The communication re service was excellent; my car was picked up and delivered, which was much appreciated; customer service at all times was really friendly and helpful.

07 October 2026

Friendly and helful staff.

07 October 2026

David was courteous and professional in our dealings.

06 October 2026

Easy booking,low wait time and extremely helpful and friendly staff. Also video showing checks and any problems with the car..of which there were none.

05 October 2026

Fantastic service from start to finish! Took my car and the team handled it seamlessly. They were professional, efficient, and kept me updated throughout the day

04 October 2026

Good service

04 October 2026

Well looked after and work done on time.

03 October 2026

Great communication and efficient service.

01 October 2026

Gemma kept me informed during the whole process and communication was excellent

01 October 2026

Staff are always polite and helpful, It's a pleasure to visit the service centre.

30 September 2026

Efficient , pleasant showroom to wait . Did what was required

30 September 2026

Generally good service but sill/scuff plate was left scratched and muddy. Had to return to get it rectified and potentially replaced

27 September 2026

The staff were all friendly but professional in their manner and they kept me updated on the progress of my car , which was in for a service and mot. My car was returned washed and cleaned

22 September 2026

Reception staff (david and Shannon) well aware who I was and what work was to be done.Work carried out timeously and car returned.

21 September 2026

Really efficient and helpful. Having my tyres checked was so helpful and it was only later I noticed small things like my clock being set to the correct time - thank you!

18 September 2026

Excellent service right from booking in for my brake service and recall. David at service reception explained everything clearly and arranged a courtesy vehicle as the part was being posted from Germany. Overall very efficient.

17 September 2026

The receptionist was helpful, polite and efficient. My tyre light was coming on after it had been serviced

16 September 2026

Staff are always very professional and welcoming

15 September 2026

Very efficient and pleasant

15 September 2026

Service was good and well.informed

15 September 2026

David was really helpful - went above and beyond following my service, answering a query I had (not related to the service).

15 September 2026

Very satisfied

14 September 2026

Shannon at reception and Tony the service manager were exceptional in managing my repair.

14 September 2026

Great service and fantastic staff

13 September 2026

Taken right away job completed in no time , all staff very pleasant and helpful

13 September 2026

Went very smoothly

12 September 2026

Everything perfect as usual

10 September 2026

Job was carried out well, health check keeps me informed, staff we efficient and the location of garage is very much a plus

10 September 2026

Kept up to date with work progress

09 September 2026

Easy to book service , park and good communication and car ready by lunchtime

08 September 2026

Great customer service

08 September 2026

Excellent service, extremely efficient!

07 September 2026

My problem was resolved and the advisor Shannon was exceptional in her assistance and knowledge.

07 September 2026

After a satisfactory service the car was then given an overall check which showed up a couple of faults which I agreed with and they were fixed satisfactorily. I would like to say thanks to Gemma at the desk and the service team.

07 September 2026

Very efficient service and professional

06 September 2026

Professional reliable service and excellent communication.

05 September 2026

The man who greated me when I arrived to book my car in was exceptionally polite and helpful The other man who dealt with me when I arrived was just as polite and took me out to collect .my car .I couldn't gave been more happy with my experience.

30 August 2026

Great staff.

30 August 2026

Very good customer service and flexibility

30 August 2026

Extremely satisfied with the service provided.

27 August 2026

Great communication, staff on site very helpful

27 August 2026

Quick and efficient recall repair completed in a few hours. Friendly service so happy with my experience

26 August 2026

always a good experience

24 August 2026

Good quality fast service

19 August 2026

Welcomed with a friendly smile and the service provided was excellent and quick. Our car was returned in gleaming condition.

19 August 2026

David at the service reception was most helpful and informative through the process of my visit

18 August 2026

They took my car in at short notice after the brake warning light went red unexpectedly and were really helpful about getting it booked in and getting it serviced in time for me. People were nice. Great service overall, could not fault them.

18 August 2026

Great service

18 August 2026

Efficient fast decent price. Cleaned car after- thanks

17 August 2026

Very responsive and kept me up to date with the work

17 August 2026

It was very fast and smooth service. Staff was friendly and helpful.

17 August 2026

Very happy with the service I received.

17 August 2026

Dealership were expecting me and the car was repaired in the stated timescale.

17 August 2026

Hi there, My car was in the BMW/ Arnold Clark dealership in Glasgow - Burnfield Road in an attempt to rectify this. Over and above this, they were to deal with an automatic lights/ wipers error message and replace two tyres. Car came back and noted

16 August 2026

No queue and convenient location for me allowing drop off before going on to work with easy access to public transport. Consistent person providing feedback.

15 August 2026

Work was carried out quickly and efficiently.

14 August 2026

Competent and professional

13 August 2026

Polite a clear communication

13 August 2026

Very prompt service

10 August 2026

BMW managed to diagnose and fix an EML fault at a decent price so good service.

10 August 2026

Dealing with your parts and service dept was seamless.

08 August 2026

Excellent customer service.

07 August 2026

Car went in working and off road 6 weeks. Was in for MOT and Tyre Sensors. I never actually found out the Turbo blew.

07 August 2026

Car serviced and cleaned. Regular updates given and prices as quoted.

06 August 2026

The girls on the Reception keept me informed about what was happening with my car

05 August 2026

Very efficient, friendly and excellent communication.

04 August 2026

Booked in easily for the appointment, the work was carried out quickly and efficiently and kept informed of progress. One potential problem was checked and confirmed to be ok whilst carrying out the service items.

04 August 2026

Service advisor was very helpful and prompt

03 August 2026

The service reception was most helpful and kept me informed of the progress. She also reminded me that the car was due for a full service and we arranged a date while I was there.

03 August 2026

The staff helped resolve an issue that could otherwise have been costly.

02 August 2026

The side panel detached itself from the driver's seat. I was advised that this was common problem. Looks to me like a design issue.

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Our contact details

FIND Arnold Clark Giffnock BMW

Address

Burnfield Road, Giffnock, Glasgow, G46 7TS

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 12:00
Sun:Closed

Phone

0141 629 1855

Map

Areas served

Roughmussel as well as surrounding areas including Stamperland, Mount Florida, Thornliebank and Newton Mearns

View map

Address

Burnfield Road, Giffnock, Glasgow, G46 7TS

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 12:00
Sun:Closed

Phone

0141 629 1855

Map

Areas served

Roughmussel as well as surrounding areas including Stamperland, Mount Florida, Thornliebank and Newton Mearns

View map