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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
229 ratings and 107 comments received in the last 90 days.
03 December 2024
All staff friendly and helpful and couldn't do enough for me
03 December 2024
Again staff make the service
03 December 2024
Customer care first class
02 December 2024
Staff were very pleasant and helpful had bad experience last year at hillington service
02 December 2024
Would have given 5 stars based on the staff alone, the service was quick and professional. The only reason I gave 4 stars was I wasn't given a like for like courtesy car, but wasn't a big problem.
30 November 2024
Minus one star as I already have brake fluid service light on. Would have been great to have this service same time as the other service.
29 November 2024
It would have been 5stars if they would have been able to provide a courtesy car because it took longer than expected
29 November 2024
Been using this service centre for nearly 10 Years now and never had any issues, staff are friendly and waiting time is usually good
28 November 2024
Great service nice staff
28 November 2024
Excellent!
28 November 2024
Visit related to a vehicle recall. Reception staff and advisor were both very polite and professional.
28 November 2024
No issues from delivering and uplifting my vehicle from this branch
27 November 2024
I normally go to Irvine branch but I will now travel to Giffnock, so helpful indeed
26 November 2024
Excellent dealership , friendly and knowledgable staff , made me feel very welcome .
24 November 2024
Over all everything was fine. Some dirt on the sill of the car. However,it is winter and it was dark when I picked up the car.
24 November 2024
All work was carried out to a high standard. Gemma and Tony went the extra mile for me and it was much appreciated.
24 November 2024
People first class
24 November 2024
No time wasting
23 November 2024
Fixed my car quicker than expected, friendly customer service, kept me up to date with progress.
19 November 2024
I would have liked the false error notifications reset.
18 November 2024
Great customer service
18 November 2024
5 stars for the service received from the person who checked me in. Took 1 star off because I didn't like the fact that receptionist offered refreshments to a person who arrived after me without her asking but didn't offer my anything until I asked.
18 November 2024
It was as bad as bmw Hamilton my Experience of bmw is very poor you tnimk when you spend over 70k that you would get the best service but it has not worked out like that
17 November 2024
Good service. Kept in touch through the process
16 November 2024
Exceptional
15 November 2024
Always a great service from start to finish.
14 November 2024
Kept me informed at every stage.
13 November 2024
Quality service with friendly, professional staff.
11 November 2024
Good and quick communication. Sorted my issues with the minimum of fuss. Great customer service. Felt welcomed.
11 November 2024
Everything was fine.
11 November 2024
No hassle.
10 November 2024
Happy with service
10 November 2024
Reception staff were polite, friendly and helpful. Tony was excellent and went out of his way to be accommodating. A MUCH better experience at Giffnock than BMW on Pinkston Road
10 November 2024
Service Managers handling of service and MOT.
09 November 2024
Really easy customer care good very smooth
08 November 2024
The costs to repair the vehicle are far too expensive.
07 November 2024
The car service was completed fairly quickly but my tyre notification came on on the way to the garage and I thought they would have checked and pumped up the Tyres, they didn't.
06 November 2024
Job was done to my satisfaction. Car washed before being returned to me.
05 November 2024
Honestly everyone was so polite and welcoming
05 November 2024
Staff are superb
05 November 2024
No hassle straight forward exercise
04 November 2024
Completely satisfied
04 November 2024
They were excellent
31 October 2024
All works completed as said.
31 October 2024
Customer service person was excellent
31 October 2024
Very good service but would appreciate storage facility for winter tyres
31 October 2024
Hassle free & professional
30 October 2024
Booking in very easy Pleasant staff when off dropping and picking up the car Car left clean and tidy
29 October 2024
It went in for a recall which was done without any hassle.
28 October 2024
Gemma at the Gifnock branch was polite and had a great customer service skill set
26 October 2024
Expensive.
26 October 2024
When booking my service I was told I did not have a service plan....which I did . It was only after visiting the Hillingdon branch I was reassured that I did have a service plan.
23 October 2024
Smooth quality service!
22 October 2024
Tried to accommodate my needs
22 October 2024
Very friendly and helpful staff
21 October 2024
Car wash as on other previous occasions very poor . Looks like just a quick hose over. Wheels not cleaned properly
20 October 2024
My car came in for a replacement of a recalled part but was also given a health check which resulted in a £250 bill so whilst I appreciate this issue did need fixed it seems any visit to bmw always costs a lot more than expected, in this instance foc
19 October 2024
No issues
18 October 2024
Good efficient friendly service
16 October 2024
2 items on service both dealt with without incident and dealer kept in touch
15 October 2024
I was kept informed and staff were helpful
15 October 2024
Helpful and professional
15 October 2024
Really good service
15 October 2024
Service was great from beginning to end. Thank you!
15 October 2024
Kept me up to date with progress
14 October 2024
There were no complications on the day . Straight forward recalls
14 October 2024
Friendly and helpful
12 October 2024
Everything was fine.
10 October 2024
Easy process from the drop off, to communication throughout the day and picking up at end of day.
09 October 2024
The car was serviced and I was happy with all aspects of the job done.
09 October 2024
Kept informed and were pleasant to deal with
09 October 2024
It was a 1st service. Nothing went wrong
09 October 2024
The girl that handled everything was great
08 October 2024
Good experience as always. David kept me up to date on progress and work required.
08 October 2024
It would have been a better experience if my car had been cleaned after
07 October 2024
My car passed first time with no recommendations and I got a full valet inside and out AND an air freshener all for £54.85. Happy days.
06 October 2024
Good personal service
05 October 2024
Honesty
05 October 2024
Professional
04 October 2024
Customer service was very good
04 October 2024
Very satisfied
03 October 2024
Very satisfied with the work done and kept informed of any faults identified
03 October 2024
Friendly staff. Car was ready by lunchtime upon my request. Car was washed & vacuumed.
30 September 2024
The job was not able to be completed due to a need for parts to be ordered
29 September 2024
Staff were excellent, super friendly and helpful. They kept me well informed throughout the process and were quick and efficient when dropping off my car and picking it up.
28 September 2024
Very satisfied. I had to leave my car there also as I had to work away. That was no problem for them and assured me my car would be 100% safe with them.
28 September 2024
The customer service was great the staff cant change the BMW policies.
28 September 2024
Excellent
26 September 2024
David is a credit to the company. Knowledgeable with an easy going manner
25 September 2024
5 star service, once again , at Arnold Clark Giffnock , with Tony keeping me well informed re my cars servicing and repairs progress plus I was provided with a courtesy car which really helped me out.
23 September 2024
Prompt, polite and professional. Excellent parking facilities and handy location for local transport links.
21 September 2024
I was very satisfied with the service provided. I was given a complimentary rear wiper, BMW hat, de-ice spray, ful treatment and replaced car battery. I was able to pick up my car on the same day too.
21 September 2024
See above
20 September 2024
They did what they said was needed Quickly and efficientlly. Keeping me informed all times relevant.
20 September 2024
They kept me communicated.
19 September 2024
I couldn't make out chap on heath check video as spoke to fast and didn't show the broken part clearly. Had to trust him. Don't like that
19 September 2024
Easy communication and car ready when said
18 September 2024
1st class attendance by all the staff
17 September 2024
Service advisor was brilliant
16 September 2024
The concerns I had were all addressed in a timely manner and at the end of the day I collected my car which had also been washed and vacuumed. I appreciate that extra service.
15 September 2024
Very efficient and professional service, particularly from Tony who communicated at every stage.
14 September 2024
A went well
14 September 2024
Total professionals from start to finish great service provided
14 September 2024
Superb customer service
14 September 2024
Professional garage to deal with
10 September 2024
Issue remedied. Short wait time. Valeting - previously a week spot - very good.
04 December 2024
Excellent customer service from start to finish