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OUR CUSTOMER REVIEWS
SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
194 ratings and 88 comments received in the last 90 days.
15 January 2025
Fast ^ efficient
15 January 2025
Professional, welcoming and friendly service
14 January 2025
Good communication with the staff to help organise to delivery and collection of my car. Very impressed with the service as we had to travel 40mins each way to the branch
13 January 2025
Very good
12 January 2025
Easy to arrange at a time and date that suited me. Staff kept me updated
07 January 2025
The car was returned showing a low battery probably because the lights had been left on in the workshop. Other than that no problems.
06 January 2025
Everything went as required
06 January 2025
Service was excellent and was given a superb gift pack!
02 January 2025
Staff always very helpful and efficient
28 December 2024
All completed as required. No hassle,
28 December 2024
Great service car running really well and staff are so nice and professional
24 December 2024
Agent handling my booking was friendly and efficient and all work was done to the notified timescales
23 December 2024
Very happy with my experience
22 December 2024
David at Service Reception very helpful.
22 December 2024
Top class communication levels.
19 December 2024
Completely in line with expectations
18 December 2024
Both car and me are always well treated.
17 December 2024
They way I was met with courtesy.
17 December 2024
Friendly service, professional job well done
17 December 2024
Not sure what more could have been done other than lower prices:)
16 December 2024
Everything done very efficiently.
15 December 2024
Car was serviced and tyre sourced on the same day.
14 December 2024
Kept informed and very helpful, attentive
13 December 2024
Thanks to David
12 December 2024
Very satisfied
11 December 2024
Gemma was very helpful
10 December 2024
The in house service from your staff was excellent
10 December 2024
No issues with communication and updates. I was given a courtesy car with manual gear and that was a stressful experience to say the least. I think customer should be notified in advance whether they are okay with that.
09 December 2024
Great communication & support. Everyone was courteous & helpful. David couldn't have been more attentive.
09 December 2024
Done on time
09 December 2024
Fast and Efficient
04 December 2024
Excellent customer service from start to finish
03 December 2024
Again staff make the service
03 December 2024
All staff friendly and helpful and couldn't do enough for me
03 December 2024
Customer care first class
02 December 2024
Staff were very pleasant and helpful had bad experience last year at hillington service
02 December 2024
Would have given 5 stars based on the staff alone, the service was quick and professional. The only reason I gave 4 stars was I wasn't given a like for like courtesy car, but wasn't a big problem.
30 November 2024
Minus one star as I already have brake fluid service light on. Would have been great to have this service same time as the other service.
29 November 2024
It would have been 5stars if they would have been able to provide a courtesy car because it took longer than expected
29 November 2024
Been using this service centre for nearly 10 Years now and never had any issues, staff are friendly and waiting time is usually good
28 November 2024
Great service nice staff
28 November 2024
Excellent!
28 November 2024
Visit related to a vehicle recall. Reception staff and advisor were both very polite and professional.
28 November 2024
No issues from delivering and uplifting my vehicle from this branch
27 November 2024
I normally go to Irvine branch but I will now travel to Giffnock, so helpful indeed
26 November 2024
Excellent dealership , friendly and knowledgable staff , made me feel very welcome .
24 November 2024
Over all everything was fine. Some dirt on the sill of the car. However,it is winter and it was dark when I picked up the car.
24 November 2024
All work was carried out to a high standard. Gemma and Tony went the extra mile for me and it was much appreciated.
24 November 2024
People first class
24 November 2024
No time wasting
23 November 2024
Fixed my car quicker than expected, friendly customer service, kept me up to date with progress.
19 November 2024
I would have liked the false error notifications reset.
18 November 2024
Great customer service
18 November 2024
5 stars for the service received from the person who checked me in. Took 1 star off because I didn't like the fact that receptionist offered refreshments to a person who arrived after me without her asking but didn't offer my anything until I asked.
18 November 2024
It was as bad as bmw Hamilton my Experience of bmw is very poor you tnimk when you spend over 70k that you would get the best service but it has not worked out like that
17 November 2024
Good service. Kept in touch through the process
16 November 2024
Exceptional
15 November 2024
Always a great service from start to finish.
14 November 2024
Kept me informed at every stage.
13 November 2024
Quality service with friendly, professional staff.
11 November 2024
Good and quick communication. Sorted my issues with the minimum of fuss. Great customer service. Felt welcomed.
11 November 2024
Everything was fine.
11 November 2024
No hassle.
10 November 2024
Happy with service
10 November 2024
Reception staff were polite, friendly and helpful. Tony was excellent and went out of his way to be accommodating. A MUCH better experience at Giffnock than BMW on Pinkston Road
10 November 2024
Service Managers handling of service and MOT.
09 November 2024
Really easy customer care good very smooth
08 November 2024
The costs to repair the vehicle are far too expensive.
07 November 2024
The car service was completed fairly quickly but my tyre notification came on on the way to the garage and I thought they would have checked and pumped up the Tyres, they didn't.
06 November 2024
Job was done to my satisfaction. Car washed before being returned to me.
05 November 2024
Honestly everyone was so polite and welcoming
05 November 2024
Staff are superb
05 November 2024
No hassle straight forward exercise
04 November 2024
Completely satisfied
04 November 2024
They were excellent
31 October 2024
Very good service but would appreciate storage facility for winter tyres
31 October 2024
All works completed as said.
31 October 2024
Hassle free & professional
31 October 2024
Customer service person was excellent
30 October 2024
Booking in very easy Pleasant staff when off dropping and picking up the car Car left clean and tidy
29 October 2024
It went in for a recall which was done without any hassle.
28 October 2024
Gemma at the Gifnock branch was polite and had a great customer service skill set
26 October 2024
Expensive.
26 October 2024
When booking my service I was told I did not have a service plan....which I did . It was only after visiting the Hillingdon branch I was reassured that I did have a service plan.
23 October 2024
Smooth quality service!
22 October 2024
Very friendly and helpful staff
22 October 2024
Tried to accommodate my needs
15 January 2025
All work carried out was on time, communication was first class