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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
187 ratings and 80 comments received in the last 90 days.
29 October 2024
It went in for a recall which was done without any hassle.
28 October 2024
Gemma at the Gifnock branch was polite and had a great customer service skill set
26 October 2024
Expensive.
26 October 2024
When booking my service I was told I did not have a service plan....which I did . It was only after visiting the Hillingdon branch I was reassured that I did have a service plan.
23 October 2024
Smooth quality service!
22 October 2024
Tried to accommodate my needs
22 October 2024
Very friendly and helpful staff
21 October 2024
Car wash as on other previous occasions very poor . Looks like just a quick hose over. Wheels not cleaned properly
20 October 2024
My car came in for a replacement of a recalled part but was also given a health check which resulted in a £250 bill so whilst I appreciate this issue did need fixed it seems any visit to bmw always costs a lot more than expected, in this instance foc
19 October 2024
No issues
18 October 2024
Good efficient friendly service
16 October 2024
2 items on service both dealt with without incident and dealer kept in touch
15 October 2024
Service was great from beginning to end. Thank you!
15 October 2024
Really good service
15 October 2024
Helpful and professional
15 October 2024
I was kept informed and staff were helpful
15 October 2024
Kept me up to date with progress
14 October 2024
There were no complications on the day . Straight forward recalls
14 October 2024
Friendly and helpful
12 October 2024
Everything was fine.
10 October 2024
Easy process from the drop off, to communication throughout the day and picking up at end of day.
09 October 2024
The girl that handled everything was great
09 October 2024
Kept informed and were pleasant to deal with
09 October 2024
The car was serviced and I was happy with all aspects of the job done.
09 October 2024
It was a 1st service. Nothing went wrong
08 October 2024
It would have been a better experience if my car had been cleaned after
08 October 2024
Good experience as always. David kept me up to date on progress and work required.
07 October 2024
My car passed first time with no recommendations and I got a full valet inside and out AND an air freshener all for £54.85. Happy days.
06 October 2024
Good personal service
05 October 2024
Honesty
05 October 2024
Professional
04 October 2024
Very satisfied
04 October 2024
Customer service was very good
03 October 2024
Friendly staff. Car was ready by lunchtime upon my request. Car was washed & vacuumed.
03 October 2024
Very satisfied with the work done and kept informed of any faults identified
30 September 2024
The job was not able to be completed due to a need for parts to be ordered
29 September 2024
Staff were excellent, super friendly and helpful. They kept me well informed throughout the process and were quick and efficient when dropping off my car and picking it up.
28 September 2024
The customer service was great the staff cant change the BMW policies.
28 September 2024
Very satisfied. I had to leave my car there also as I had to work away. That was no problem for them and assured me my car would be 100% safe with them.
28 September 2024
Excellent
26 September 2024
David is a credit to the company. Knowledgeable with an easy going manner
25 September 2024
5 star service, once again , at Arnold Clark Giffnock , with Tony keeping me well informed re my cars servicing and repairs progress plus I was provided with a courtesy car which really helped me out.
23 September 2024
Prompt, polite and professional. Excellent parking facilities and handy location for local transport links.
21 September 2024
I was very satisfied with the service provided. I was given a complimentary rear wiper, BMW hat, de-ice spray, ful treatment and replaced car battery. I was able to pick up my car on the same day too.
21 September 2024
See above
20 September 2024
They did what they said was needed Quickly and efficientlly. Keeping me informed all times relevant.
20 September 2024
They kept me communicated.
19 September 2024
I couldn't make out chap on heath check video as spoke to fast and didn't show the broken part clearly. Had to trust him. Don't like that
19 September 2024
Easy communication and car ready when said
18 September 2024
1st class attendance by all the staff
17 September 2024
Service advisor was brilliant
16 September 2024
The concerns I had were all addressed in a timely manner and at the end of the day I collected my car which had also been washed and vacuumed. I appreciate that extra service.
15 September 2024
Very efficient and professional service, particularly from Tony who communicated at every stage.
14 September 2024
A went well
14 September 2024
Total professionals from start to finish great service provided
14 September 2024
Professional garage to deal with
14 September 2024
Superb customer service
10 September 2024
Issue remedied. Short wait time. Valeting - previously a week spot - very good.
09 September 2024
Very efficient service and a pleasure to deal with
09 September 2024
Alice was very friendly and helpful, went above and beyond
03 September 2024
Again very attentive to my needs and dealt with in a professional manner
02 September 2024
Very helpful and welcoming at both main reception and with my customer service advisor David. Car MOT completed quickly and was kept up to date throughout
01 September 2024
All work complete within the timescales
01 September 2024
Good service staff
30 August 2024
David was a great help and so friendly
29 August 2024
The service received was excellent
29 August 2024
Job done on time as promised
28 August 2024
Arnold Clark Giffnock where also very good from start to finish from the appointment booked to the service consultant Tony who was polite and knowledgeable and also took the time to phone me when my car was ready and also walked me to my vehicle.
28 August 2024
Excellent! A smiling face at the reception who made some hot coffee whilst I waited for another nice person who dropped me home as the car was serviced.
26 August 2024
Customer service was great but the cost or servicing was ridiculous
26 August 2024
Excellent customer service and process was very smooth .
25 August 2024
Quick and easy to organise
19 August 2024
Car running like a dream even with so many miles.
19 August 2024
The whole process was very simple. The staff were courteous and efficient.
14 August 2024
They arranged for pick up and delivery of my vehicle, and serviced the car in one day. They were extremely quick, communicable and efficient. Keep up the good work! Kind regards, Dr Alexander
12 August 2024
Work carried out promptly
09 August 2024
Couldn't fault service provided
08 August 2024
Got my car back early clean as Tony the adviser said looked after me and girl Erin on desk was very good too
05 August 2024
Tony was a great help.
30 October 2024
Booking in very easy Pleasant staff when off dropping and picking up the car Car left clean and tidy